John's company acquired 5,000 new customers last year. They spent $20,000 in marketing costs and $15,000 in sales costs. What is John's customer acquisition cost (CAC)?
Q. John's company acquired 5,000 new customers last year. They spent $20,000 in marketing costs and $15,000 in sales costs. What is John's customer acquisition cost (CAC)?
Define CAC: Understand what customer acquisition cost (CAC) means.CAC is the cost of acquiring a new customer. To calculate it, we need to add all the costs related to acquiring new customers and then divide that total by the number of new customers acquired. To express this mathematically, if the total costs of acquiring new customers is represented by C and the number of new customers acquired is N, then CAC=NC.
Calculate Total Cost: Add the marketing and sales costs to find the total acquisition cost.Total acquisition cost = Marketing costs + Sales costsTotal acquisition cost = $20,000 + $15,000Total acquisition cost = $35,000
Find CAC: Divide the total acquisition cost by the number of new customers to find the CAC.CAC = Number of new customersTotal acquisition costCAC = 5,000$35,000CAC = $7
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