Harvey owns a restaurant. He had 425 customers at the end of the second quarter, 455 customers at the beginning of the second quarter, and 17 new customers in the second quarter. What is his customer retention rate for the second quarter?
Q. Harvey owns a restaurant. He had 425 customers at the end of the second quarter, 455 customers at the beginning of the second quarter, and 17 new customers in the second quarter. What is his customer retention rate for the second quarter?
Determine beginning customers: Determine the number of customers at the beginning of the second quarter. Harvey had 455 customers at the beginning of the second quarter.
Determine new customers: Determine the number of new customers during the second quarter.Harvey gained 17 new customers in the second quarter.
Calculate end customers: Calculate the number of customers at the end of the second quarter excluding new customers.To find the number of customers who were retained from the beginning of the quarter, we subtract the number of new customers from the total number at the end of the quarter.425 (end of quarter) - 17 (new customers) = 408 customers retained.
Calculate retention rate: Calculate the customer retention rate.The customer retention rate is the number of customers retained divided by the number of customers at the beginning of the quarter, multiplied by 100 to get a percentage.455 customers at the beginning408 customers retained×100=retention rate.
Perform division and multiplication: Perform the division and multiplication to find the retention rate.(408/455)×100≈89.67%