An organization determined most of its sales only occurred after at least 4 contacts. However, 44% of its salespeople gave up on a customer after the 1st contact didn't make a sale. Of the remaining salespeople, 40% gave up after the 2nd contact. Finally, 41% of the salespeople who made a 3rd contact gave up when that call did not make a sale. To the nearest percent, what percent of the original salespeople made 4 or more contacts if the first 3 contacts did not result in sales? (Round to the nearest percent. Ignore the % symbol when entering your answer. For example, if the answer is %, enter %.)
Q. An organization determined most of its sales only occurred after at least 4 contacts. However, 44% of its salespeople gave up on a customer after the 1st contact didn't make a sale. Of the remaining salespeople, 40% gave up after the 2nd contact. Finally, 41% of the salespeople who made a 3rd contact gave up when that call did not make a sale. To the nearest percent, what percent of the original salespeople made 4 or more contacts if the first 3 contacts did not result in sales? (Round to the nearest percent. Ignore the % symbol when entering your answer. For example, if the answer is %, enter %.)
Calculate 1st Contact Drop: Determine the percentage of salespeople who gave up after the 1st contact. 44% of salespeople gave up after the 1st contact, so 100%−44%=56% continued to the 2nd contact.
Calculate 2nd Contact Drop: Calculate the percentage of salespeople who gave up after the 2nd contact.Of the remaining 56%, 40% gave up after the 2nd contact. So, 56%×40%=0.56×0.40=0.224 or 22.4% of the original salespeople gave up after the 2nd contact.
Calculate 3rd Contact Continuation: Determine the percentage of salespeople who continued to the 3rd contact. To find this, subtract the percentage who gave up after the 2nd contact from those who continued after the 1st contact: 56%−22.4%=33.6% continued to the 3rd contact.
Calculate 3rd Contact Drop: Calculate the percentage of salespeople who gave up after the 3rd contact.Of the remaining 33.6%, 41% gave up after the 3rd contact. So, 33.6%×41%=0.336×0.41=0.13776 or 13.776% of the original salespeople gave up after the 3rd contact.
Calculate 4+ Contacts: Determine the percentage of salespeople who made 4 or more contacts.To find this, subtract the percentage who gave up after the 3rd contact from those who continued after the 2nd contact: 33.6%−13.776%=19.824% of the original salespeople made 4 or more contacts.
Round to Nearest Percent: Round the percentage to the nearest percent. 19.824% rounds to 20% when rounded to the nearest percent.